FIS Survey: Half of U.S. Adults Want to Approve AI Agent Payments One by One

FIS Survey: Half of U.S. Adults Want to Approve AI Agent Payments One by One

A survey of 2,000 U.S. adults conducted by research firm Kantar on behalf of FIS in September 2026 found that 50% of respondents want to retain approval rights over every transaction an AI agent initiates on their behalf. When it comes to the conditions under which they would let AI control their money, 58% require refund protection if something goes wrong, and 56% require access to a human customer service representative who can review or overturn an agent's decisions.

In the same batch of news, LexisNexis Risk Solutions said its risk assessment services now cover AI agents that initiate purchases on behalf of consumers and businesses. The Secure Technology Alliance and the Merchant Advisory Group said they will work together to promote the adoption of technologies across the payments industry that have built-in security protocols and can interoperate in agentic commerce scenarios.

In other payments developments, NCR Voyix reported third-quarter revenue of $539 million, down from $677 million a year earlier, which the company attributed to its transition to new hardware. Net income from continuing operations was $14 million, compared with a net loss of $18 million in the prior-year period. ACI Worldwide's quarterly revenue fell 11.5% year over year to $426.8 million, with authorization revenue down 41.5%; net income was $32.5 million, about one-third of the prior-year level. Shift4 Payments processed $61 billion in volume in its September quarter, up 11% year over year, with net income of $40 million, up 21% year over year.

Source: https://www.digitaltransactions.net/50-want-ai-agent-approval-and-other-digital-transactions-news-briefs-from-11-5-26/